Self-Payment Collections Services
In today’s complex health insurance landscape, out-of-pocket costs are continuing to increase. As patients are responsible for a greater portion of their billing, Certified Credit and Collection has developed a proven self-pay collection approach that delivers faster payment, reduces residual balances and complies with regulatory guidelines.
Certified’s experienced team members tailor self-pay collection services to your organizational needs. Consider our team an extension of your business office, taking our cues from your financial objectives, providing a counseling-based collection approach and working to sustain positive patient relationships. Using industry-leading technology and compliant collection practices, we serve clients and their consumers with skill and integrity.
Benefits of Certified Self-Pay Collection Services
Certified’s team of experienced accounts receivable specialists defines success on your terms while helping you maintain positive community relationships. Features and advantages of our proven self-pay collection approach include:
- Improved revenue flow
- Increased margins
- Shorter collection cycles
- Patient advocacy approach that optimizes collections
Sophisticated, consumer-friendly online portal
- Industry-best regulatory focus
- High-tech applications that streamline self-payment
Our Self-Payment Collections Process
To optimize collections and shorten your facility’s collection cycle, we apply time-tested processes that allow us to collect payment faster using upfront and easy online payment options. Communicating with clarity and educating consumers about their options, we take a counseling-based collection approach that (1) strengthens patient-provider relationships, and (2) increases likelihood of timely payment.
Our dedicated self-pay receivables staff uses customer service best-practices for outbound and inbound calls, helping patients satisfy outstanding financial responsibilities and better understand their out-of-pocket obligation.
Partner With the Certified Team
Running your healthcare organization’s revenue cycle is an operational burden you can’t afford. Certified Credit & Collection works to shorten collection cycles, strengthen patient relationships and expedite patient collections. Partnering with physicians, hospitals and health systems to offer end-to-end accounts receivable management, we specialize in self-payment collection and debt recovery services.
To speak with Certified about your AR management needs or discuss revenue recovery packages with a member of our team, call 800.220.9300. Physicians, hospitals and healthcare systems can also reach us using our confidential online form. During every interaction, Certified adheres to industry-best practices and assures patient confidentiality and best-in-class regulatory compliance. As a national leader in healthcare receivables management, we look forward to partnering with you.